Shipping policy

Order Processing Time

All orders are processed withinΒ 1-3 business daysΒ (Monday through Friday, excluding holidays) after payment is confirmed. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Once your order has been processed, it will be shipped and delivered withinΒ 3-5 business days, depending on your location. Please note that shipping times may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Methods

We partner with reliable shipping carriers to ensure your order arrives safely and on time. The available shipping methods and estimated delivery times will be displayed at checkout.

Shipping Destinations

We currently ship worldwide.Β If your country is not listed, please contact us atΒ support@hometouch.uk to inquire about availability.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and your delivery address. Free shipping may be available for orders over a certain amount-check our website for current promotions!

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress through our website here: https://hometouch.uk/apps/track123Β 

Delays

While we do our best to deliver your order on time, delays may occasionally occur due to factors beyond our control, such as weather, customs, or carrier issues. If your order is significantly delayed, we will notify you via email.

Returns & Exchanges

If you need to return or exchange an item, please review our [Return & Exchange Policy] for details on eligibility, timelines, and instructions.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Thank you for choosing Hometouch! We appreciate your support and look forward to serving you.